Support
Contact us
Email support@ordinarywearables.com. We usually reply within two working days.
Common questions
Ordinary doesn't answer. Start with "Hey Ordinary" or say "Ordinary" in your question. It stays quiet for talk that isn't meant for it. Check that the microphone is allowed in Settings → Ordinary.
Reminders don't alert me. Allow notifications for Ordinary in your phone's settings.
Changing the voice or language. Tap your profile icon on the home screen, then choose Voice or Language.
Pairing glasses or the Band. Tap the device card on the home screen and keep the device close to your phone with Bluetooth on.
I can't sign in. Use the email you gave when you ordered. The code arrives by email within a minute; check spam. If the email says no purchase was found, write to us with your order details.
"Already on 2 phones". Ordinary works on two phones at a time. Pick one to sign out on that screen, or in Settings → Account.
I've used today's answers. The free allowance is 75 answers a day and refills at midnight.
Deleting my data. Swipe to delete items in the app. To erase your account from our servers: Settings → Account → Delete account.