Privacy Policy

What stays on your phone

• Reminders, recordings (audio), transcripts and summaries
• Conversation history and its one-line summaries
• Speed Dial contacts you choose, and study notes
• PDFs you add under Documents, and the text Ordinary searches in them
• Your settings (voice, language) and the Ordinary devices you pair

You can delete any of these in the app. Deleting the app deletes all of them.

What leaves your phone, and why

You are asked first. Before anything below is sent, the app shows a screen that lists what is sent and names who receives it, and asks for your permission. If you say no, the app does not listen and sends nothing. You can change your answer at any time in the app under Settings, Privacy.

Your voice, to answer you. While the app is open and listening, microphone audio is sent over an encrypted connection straight from your phone to Google's Gemini API, which turns speech into answers. It may include the voices of people near you, so Ordinary is built to reply only when you say "Ordinary".

Context for an answer. So Ordinary can help, it also shares what a request needs: your local time, a short summary of your recent conversations, and, when you ask about them, your reminders, recording titles or Speed Dial names. If you ask it to call someone, the name of that one contact is part of the answer. Phone numbers and the rest of your contacts are never sent.

Typed messages. When you type to Ordinary in a chat, your message, the earlier messages of that one conversation, and the same kind of context as above pass through our server to Google's Gemini API, which writes the reply as text. Our server does not keep them. Each conversation is sent on its own: what you said in one conversation is never sent with another.

Your documents. PDFs you add are read and searched on your phone; the files are never uploaded. So that Ordinary knows what it can look in, the names of your documents are sent when a conversation starts. When you ask something a document can answer, the two or three short passages that match are sent to Gemini to form the answer. We do not store any of this.

What Ordinary learns (Learn from my data). This is off until you turn it on in Privacy & data. When it is on, the text of your notes, recordings and conversations, including ones you already have (oldest first, up to 60 a day), passes through our server to Gemini so Ordinary can work out who and what they are about (people, places, projects and dated facts such as a meeting on the 20th). To tell two people with the same name apart it may also send a few short statements Ordinary already learned about them. PDFs are never sent for this. Our server does not keep it or write it to its logs; what Ordinary learned is stored on your phone, with the quote it rests on, and you can see it, correct it, copy all of it as JSON, or delete everything it learned by deleting your data. Turning the switch off, or the AI service off, stops anything more from being sent.

Summaries. To title and summarise a recording or conversation, its transcript passes through our server to Gemini. Our server returns the summary and does not keep the transcript.

Your account. Ordinary is for owners, so the app asks you to sign in with a code sent to the email you ordered with. Our server checks that email against your order and keeps a small account record:

• your email address and the name on your order
• the phones you are signed in on (a name such as "iPhone", when it was last used, and a random ID for that install)
• how many answers Ordinary gave you each day, and how many sentences it heard, to apply the daily allowance — counts only, with no record of what was said, asked or answered
• simple counts of how you use the app, so we can fix problems and see which features matter: for example how many voice sessions you start, how often you use reminders by typed chat, documents or the wake phrase, and at which hours — counts only, never what you said, your recordings, reminders, contacts or documents
• your time zone, so the allowance refills at your midnight

Sign-in codes are stored scrambled and delete themselves after ten minutes. The per-answer receipts behind the daily count are deleted after 90 days.

Our server also gives the app short-lived access keys for Gemini. The app reports technical events such as "connected" or "microphone started" so we can fix problems. These contain no audio and no words you said, and are deleted within 30 days.

Google Gemini

Speech and requests are processed by Google under the Gemini API Additional Terms and the Google Privacy Policy. Ordinary normally uses Google's Gemini models through Google Cloud's paid Vertex AI service, where Google does not use content sent to it to train its models. If that is unavailable, Ordinary falls back to the Gemini API's free tier. Under Google's terms for the free tier, Google may use content sent to it to improve its products and models, so please do not say anything to Ordinary that you would not want Google to process on those terms. In either case Google may keep data for a limited time to detect abuse and meet legal requirements, as those terms describe.

No training, no selling, no ads

We do not use your conversations, recordings or any other data to train AI models ourselves. (What Google may do with content sent to its free tier is described in the Google Gemini section above.) We do not sell or share your data for advertising, and the app contains no ads or third-party analytics.

Permissions

• Microphone to hear you and to record when you ask
• Speech recognition for typing by voice in the app, using your phone's built-in recogniser (Apple or Google, under their terms)
• Contacts the people you pick for Speed Dial; and, only if you ask Ordinary to call someone who is not on it, a search for that name in your contacts. The search happens on your phone. Your contact list is never uploaded to us or to Google
• Bluetooth to connect Ordinary glasses and the Ordinary Band
• Notifications to deliver your reminders
• Siri for the "Talk to Ordinary" shortcut

Each is optional and can be turned off in your phone's settings.

Children

Ordinary OS has no ads, chat with other people or tracking, and is suitable for all ages. Accounts belong to the person who bought the product. We do not knowingly collect personal information from children. Because speech is processed by Google to answer, we recommend a parent or guardian supervises use by children under 13.

Security

All connections are encrypted (HTTPS/TLS) and access keys expire within minutes. Sign-in is by one-time code; there is no password to steal. We keep no conversations or recordings on our servers — only the account record described above.

Deleting your account

In the app: Settings → Account → Delete account. This erases your account record, your signed-in phones and your usage counts from our servers. Your order with the store is a separate record; to ask about that, contact us.

Changes

If this policy changes, we will update this page and its effective date.

Contact

Questions about privacy? Email support@ordinarywearables.com.